Value Streams
Create value stream maps and IT operating model diagrams showing end-to-end value delivery flow and how IT delivers services.
Value stream maps document the end-to-end flow of value delivery from trigger to outcome. IT operating model diagrams show how IT organises to deliver services.
Value Stream Mapping
A value stream shows:
Creating Value Stream Diagrams
IT Operating Model
An IT operating model diagram shows:
Creating Operating Model Diagrams
Swimlane Properties
Configure swimlanes for operating models:
| Property | Description |
|---|---|
| Orientation | Vertical for process flow, horizontal for organisation |
| Lanes | One per function, team, or role |
| Headers | Lane names (Development, Operations, Security) |
| Lane width/height | Adjust for content |
Common Value Streams
Concept to Cash
Product development value stream.
Order to Cash
Sales and fulfilment.
Hire to Retire
Employee lifecycle.
Problem to Resolution
Service management.
Request to Fulfilment
IT service delivery.
Best Practices
Focus on Flow
Show the end-to-end journey.
Include Metrics
Time, handoffs, wait time.
Show Pain Points
Highlight bottlenecks.
Keep It High-Level
Value streams are strategic views.
Link to Processes
Drill down to detailed process diagrams.
Update Regularly
Operating models change with org structure.