Operational Responsibility Model Template
Documenting who owns incidents, patching, scaling, costs, and operational decisions across infrastructure teams
The Operational Responsibility Model template provides a structured approach to documenting who owns incidents, patching, scaling, costs, and operational decisions across infrastructure teams.
Template Sections
This template includes 7 sections.
Operating Model Overview
Describe the operating model: team structure, support tiers, shared vs dedicated responsibilities, and the escalation...
Operational Responsibility Diagram
Diagram section
Infrastructure RACI
Map RACI (responsible, accountable, consulted, informed) for key operational activities: incident response, patching,...
Operational SLAs
Define operational SLAs by team: incident response times by severity, patching cadence, availability commitments, and...
Key Operational Procedures
Document the most important cross-team operational procedures: major incident response, emergency change process, and...
Operational Principles
State operational principles: you build it you run it, blameless post-mortems, automation over manual processes, and...
Operational Risks
Document operational risks: knowledge concentrated in individuals, unclear ownership boundaries, manual processes that...
Section Details
Block Types Used
| Section | Block Type | Purpose |
|---|---|---|
| Operating Model Overview | Rich Text | Describe the operating model: team structure, support tiers, shared vs... |
| Operational Responsibility Diagram | Diagram | Diagram section |
| Infrastructure RACI | RACI Matrix | Map RACI (responsible, accountable, consulted, informed) for key operational... |
| Operational SLAs | SLA Definition | Define operational SLAs by team: incident response times by severity, patching... |
| Key Operational Procedures | Operational Runbook | Document the most important cross-team operational procedures: major incident... |
| Operational Principles | Principle | State operational principles: you build it you run it, blameless post-mortems,... |
| Operational Risks | Risk | Document operational risks: knowledge concentrated in individuals, unclear... |
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