Platform and Shared Services Operating Model Template
Defining responsibilities between platform teams and product teams, aligned with Team Topologies thinking
The Platform and Shared Services Operating Model template provides a structured approach to defining responsibilities between platform teams and product teams, aligned with Team Topologies thinking.
Template Sections
This template includes 7 sections.
Platform Model Overview
Describe the platform operating model: what the platform provides, what product teams own, and the interaction model...
Platform Operating Model Diagram
Diagram section
Platform Service Catalogue
Document each platform service: its purpose, the interface for product teams, SLA commitments, and the self-service vs...
Platform-Product Contract
Document the contract between platform and product teams: what the platform provides, what product teams must do, the...
Platform SLAs
Define the SLAs for platform services: availability, response time, support hours, and the consequences of SLA breaches
Platform Principles
State the principles: platform is a product with internal customers, self-service is the default, platform changes do...
Platform Model Risks
Document risks: platform as bottleneck, product teams bypassing the platform, platform team disconnected from product...
Section Details
Block Types Used
| Section | Block Type | Purpose |
|---|---|---|
| Platform Model Overview | Rich Text | Describe the platform operating model: what the platform provides, what product... |
| Platform Operating Model Diagram | Diagram | Diagram section |
| Platform Service Catalogue | Service Catalogue | Document each platform service: its purpose, the interface for product teams,... |
| Platform-Product Contract | Interface Contract | Document the contract between platform and product teams: what the platform... |
| Platform SLAs | SLA Definition | Define the SLAs for platform services: availability, response time, support... |
| Platform Principles | Principle | State the principles: platform is a product with internal customers,... |
| Platform Model Risks | Risk | Document risks: platform as bottleneck, product teams bypassing the platform,... |
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