Service Catalog Block
Document services in your service catalog with ownership, status, tier, dependencies, and SLA information.
Overview
The Service Catalog block documents services in your organisation's service portfolio. It captures ownership, status, criticality tier, dependencies, and SLA targets. Use this block to maintain a complete inventory of services for IT service management.
Critical Service
A business-critical service with high SLA requirements.
Standard Service
A typical internal service with standard SLA requirements.
Deprecated Service
A service being phased out.
Block Properties
| Property | Required | Description |
|---|---|---|
| name | Yes | Service name |
| description | Yes | What the service does |
| owner | Yes | Team or person responsible |
| status | No | Service status (active, planned, deprecated, retired) |
| tier | No | Criticality tier (critical, standard, utility) |
| dependencies | No | Array of services this service depends on |
| dependents | No | Array of services that depend on this service |
| slaAvailability | No | Target availability percentage |
| slaResponseTime | No | Target response time |
| contactEmail | No | Contact email for the service |
| documentationUrl | No | Link to service documentation |