Service Diagrams
Create user journey maps and service blueprints showing customer experiences, touchpoints, and service delivery layers.
User journey maps and service blueprints document customer experiences and how services are delivered. These diagrams bridge business and technical perspectives.
User Journey Maps
User journey maps show:
Creating User Journey Maps
Service Blueprints
Service blueprints extend journey maps with backstage elements:
Creating Service Blueprints
Blueprint Layers
Incident Response Workflows
Document how incidents are handled: